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Position Purpose :
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience.
Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch.
Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs.
This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
Key Responsibilities :
35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues
25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions.
Assists in supporting branch operations and efficient movement of jobs
40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
Manages intake of service tickets and schedules services with customer, as necessary
Direct Manager / Direct Reports :
Travel Requirements :
Typically requires overnight travel less than 10% of the time.
Physical Requirements :
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions :
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications :
Preferred Qualifications :
Minimum Education :
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.
Preferred Education :
No additional education
Minimum Years of Work Experience :
Preferred Years of Work Experience :
No additional years of experience
Minimum Leadership Experience :
None
Preferred Leadership Experience :
Competencies :
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents :
The pay range for this position is between $16 - $28
Last updated : 2024-05-22
Full Time
Retail
$86k-124k (estimate)
05/24/2024
06/11/2024
homedepot.com
COLUMBUS, OH
>50,000
1977
JASON GAGE
>$50B
Retail
The Home Depot, the worlds largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
The job skills required for Installation coordinator include Installation, Customer Service, Scheduling, Leadership, Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Installation coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Installation coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Installation coordinator positions, which can be used as a reference in future career path planning. As an Installation coordinator, it can be promoted into senior positions as an Installation Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Installation coordinator. You can explore the career advancement for an Installation coordinator below and select your interested title to get hiring information.
If you are interested in becoming an Installation Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Installation Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Installation Coordinator job description and responsibilities
The Installation coordinator will have the opportunity to achieve promotions and raises within Storage Solutions based primarily on performance and also on tenure.
02/25/2022: Idaho Falls, ID
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Career tips from people on Installation Coordinator jobs
Earn the required certifications.
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