• Safely transport passengers to approved designated drop off & pick up points as approved by management

• Check hands free device for connectivity before starting shift in vehicle

• Perform vehicle safety inspection using checklist prior to transporting passengers

• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.

• Maintain a safe vehicle. Alert management of any operational concerns

• Maintain necessary service records

• Completes mileage log book 

• Monitors gas tank level, and replenishes as needed.

• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle

• Warmly greet passengers as they enter/depart the van 

• Ensures that passengers complete passenger log prior to departure. Files log.

• Offer water to passengers during warm months

• Assist passengers with luggage as needed

• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs

  • Assist public space/houseman attendant during downtime and in between shuttle runs

• Support other departments as needed during downtime

• Additional duties may be added at any time at the discretion of management 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Physical Demands:

• Walking and Standing: 20% 

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 20% 

• Ability to lift up to 50 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Bending, Stooping, Reaching:20% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Sitting: while driving vehicle

• Driving: 80%

• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Education:

• High School diploma preferred

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• 2 years van driver experience preferred

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)

• Ability to safely operate a passenger van 

• Must possess excellent public relations skills and ability to handle/resolve guest complaints