Description

Holy Name Medical Center is a leading healthcare facility dedicated to providing compassionate, high-quality care to our community. We are committed to fostering a dynamic and inclusive work environment for our employees.
A Brief Overview
Responsible for the complete and accurate registration of all patients in an orderly, expeditious and pleasant manner
What you will do

• Conducts initial interview with patients and gathers general demographic, insurance and health information
• Obtains accurate insurance information from patients and/or families.
• Explains and obtains necessary signatures from patients on the appropriate releases and consent forms in a timely manner
• Demonstrates a thorough knowledge of registration procedures and policies.
• Obtains advance Directive information from the patient and gives in=formational package to those patients who requested additional information
• Has an understanding of the computer terminals and printers in order to perform daily functions.
• Demonstrates good phone skills
• Demonstrates good interview skills
• Performs all duties as requested by management team. Exhibits good organizational, time management and teamwork skills which contribute to the operations efficiency.
• Prioritizes/organizes work assignments and adjusts priorities based on changing situations.
• Verifies all demographic/financial information for the patient during the registration process with supporting documents and documents the record.
• Follows up with patient in a timely and personable manner should any information be found incorrect/incomplete.
• Replies to inquiries from patients, visitors and other parties looking for information clearly and in a timely manner.
• Collects patient financial responsibilities when applicable (e.g., co-pay, deductible, co-ins and self-pay rates).
• Welcomes all new and recurring patients or relatives in a courteous prompt manner.
• Prepares ID bracelet, verifies information prior to placing armband on the patient.
• Responsible for going to lunch at the assigned time and communicates with management when experiencing delays.
• Must communicate with nurses/doctors when applicable in a professional manner and maintain professional at all time while on hospital grounds.
• Answers telephone and other incoming communications in a timely and customer-service oriented manner.
• Works the Passport QA work list for corrections to registration errors within 2 days from registration date.

Education Qualifications

• High School Diploma or equivalent experience Required

Experience Qualifications

• Experience with computerized data entry Required

Knowledge, Skills, and Abilities

• Ability to work independently.
• Knowledge of medical terminology, requires good communication skills and telephone technique.
• Must be able to work under pressure.

Holy Name Medical Center is a comprehensive, 361-bed hospital offering leading-edge medical practice and technology administered in an environment rooted in a tradition of compassion and respect for every patient. Holy Name provides high quality health care across a continuum that encompasses education, prevention, early intervention, treatment options, rehabilitation and wellness maintenance. The Medical Center offers a robust roster of primary care and specialty physicians, and its Sister Claire Tynan School of Nursing provides academically competitive registered nurse and licensed practical nurse education programs. Ranked among the top hospitals in New Jersey and the nation for patient care, clinical performance, consumer value and workplace excellence, Holy Name has been recognized by NJBIZ's as one of the "Best Places to Work in New Jersey" every year since 2006 - the only hospital to have earned this honor. The Medical Center is fully accredited by The Joint Commission, is Magnet-recognized by the American Nurses Credentialing Center, consistently earns Hospital Safety Grade A scores from Leapfrog Group, and is a national model for culturally sensitive care. Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name Medical Center is an Equal Opportunity Employer.