About us

Holokai Catamaran is a world famous company providing sailing tours in Waikiki. We are professional, engaging, customer-focused, and our goal is to provide visitors and locals an incredible sailing experience. From booking to being out on the open sea, customer service and safety are our top priorities.

Our work environment includes:

• On-the-job training
• Growth opportunities
• Company benefits

Sales Associate/Reservations Agent Holokai Catamaran – (Waikiki)

Holokai Catamaran is currently accepting applications for a Full-time and/or Part-time Sales Associate to join our dynamic team that offers great benefits and the chance to grow and move up the ladder. We are world famous for our sailing tours off Waikiki Beach. This an exciting opportunity to join a fun, positive beach staff and work alongside an experienced and motivated boat crew!

We are seeking dedicated individuals with a flexible schedule to join our 'ohana. Weekly hours will vary from 30-40 (Full-time) or >25 (Part-time). Holokai Catamaran offers paid training, competitive wages, commission, bonuses, employee health/vision/dental benefits*, uniforms included, and PAID parking in Waikiki!

Starting pay is $17/hour based on experience, plus commission.

Responsibilities and Duties

• Answer incoming customer and affiliate inquiries by phone, email, or in person and create and manage reservations in FareHarbor booking system
• Check-in guests, escort them to the vessel and assist crew to ensure a safe boarding process
• Collaborate with management teams to stay updated on new products, services, and policies
• Demonstrate excellent customer service over the phone and in person. Engage with clients in a friendly and professional manner while actively listening to their concerns and offering support and solutions in accordance with the company's policies
• Complete daily closing paperwork
• Assist with merchandise and other office inventory as needed
• Assist Crew between sails with inventory/supplies
• Achieve team sales goals through individual and private charter sales, implementing new sales tactics, and team work
• Other duties as requested

Qualifications and Skills

• Excellent customer service
• Ability to multitask
• Work well in a team environment as well as independently
• Observant and detail oriented
• Efficient in cash handling
• High energy
• Excellent verbal and written communication skills
• Ability to be punctual and dependable

The Environment
You will be working between inside and outside environments. Shifts typically are between 8 and 10 hours. Uniforms are required and will be provided by the company. You must be comfortable using a computer or iPad to perform the majority of your duties. You will work closely on a team of 5-7 sales associates and the Office Manager, in partnership with the boat crew to ensure enjoyable, smooth, and safe experiences for our guests!

*Pay and commission are subject to experience. Health/Dental/Vision available upon meeting eligibility requirements.

** Vaccination is not required for employment.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends as needed

Application Question(s):

• When are you available to start?
• Are you available on the weekends?
• Are you available to work at least 2-3 weekdays?

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)
• Retail: 1 year (Preferred)

Ability to Relocate:

• Honolulu, HI 96815: Relocate before starting work (Required)

Work Location: In person