Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions;

powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Audi Flatirons has an outstanding opportunity for a Service Advisor to join the Holman Family!

What will you do?

The Service Advisor will interact with customers to determine their need for vehicle repairs. The worker may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, explain service costs to customer.

The Service Advisor may explain the dealership shuttle service to the customer; will notify customer when vehicle is ready to be picked up.

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties :

Ability to meet & greet customers with courtesy and efficiency

Determine the course of action to take and obtain customer authorization.

Write up service needs and give customer accurate estimate for dollar amount and completion time of work.

Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.

Knowledge of warranty and service / insurance policies.

Keeping customerinformed and advise customer of the prognosis of their vehicle.

Calling customersto set appointments and answer telephones at a timely manner.

Attends / completes requiredtraining and department meetings.

Qualification Criteria :

High School Diploma and one year of relatedsales experienceand / or training; or equivalent combination of education and experience.

Current valid drivers license

Must have good reading, writing and math skills.

Have excellent interpersonal skills andprovide outstandingcustomer service.

Ability to work retail hours

Computer proficient

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Last updated : 2024-05-11