Lauderdale BMW is currently seeking a highly motivated; customer focused Lead Management Consultant to join our Holman family! This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales.

What will you do?

• Maximizing Internet Lead and Portfolio Management TO performance
• Facilitate effective TO distribution to Sales Advisors
• Follow-up with TO’s to ensure work-flows have been executed
• Review internal notes ensuring each TO is handled personally and promptly
• Keep daily notes on TO activity to ensure a regular follow up and reporting process
• Be fully prepared for daily appointments
• Confirm appointments prior to arrival time
• Reschedule “No Show” appointments when necessary
• Understand importance and benefits to the retail business
• Identify opportunities to build trust and mutual respect

What are we looking for?

• High school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience
• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Compensation: Salary of $55,000 plus monthly performance bonus. OTE $73,000!

#NTSP

Job Type: Full-time

Pay: $55,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Performance bonus

Experience:

• Automotive BDC: 2 years (Required)
• Automotive: 1 year (Required)

Work Location: In person