Now Hiring! Collections Specialist
Location: Remote or Hybrid, Boca Raton, FL
Schedule: Full Time, M-F
What’s In It for You:

• Compensation commensurate with experience
• Medical, Dental, Vision, & Retirement
• Opportunities for growth
• Great company culture & dynamic team

Job Summary:
We are looking for a self-driven Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, ensuring timely payments, and managing accounts receivables. You will also collaborate with the Sales team on outstanding accounts. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
What You'll Do:

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Maintain daily, weekly, and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with collections policies and procedures
• Manage account receivable process

What You'll Need:

• 2 years of proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus

Who We Are: https://dancemedia.com/
Dance Media, owned by Hollywood.com, aims to be the global leader in producing dance content of the highest quality that educates both dancers and nondancers, gives audiences exclusive insider access to the art form, and begins and deepens important conversations.
Dance Media Publications LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Flexible work from home options available.