Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

Your daily responsibilities include

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
• Engages in friendly conversations with guest whenever possible
• Provides personalized service and uses guest’s name during all interactions.
• Greets each guest entering restaurant
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
• Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
• Knows and promotes current property events and promotions -
• akes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Thanks customers, invites them back, wishes them luck

Qualifications

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be 21 years of age
• High school diploma or equivalent
• One to three months related experience and/or training
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

Click HERE to learn more about our career opportunities, programs, benefits, etc.

Equal Opportunity Employer