Position Duties:

• Schedules patient medical appointments and diagnostic procedures
• Operates and utilizes the client scheduling system
• Provides patients with necessary information related to scheduled appointment
• Updates patient accounts in multiple client systems
• Provides other scheduling functions as needed

• Communicates with patients and physician staff
• Verifies patient demographics and insurance
• Multitasks while maintaining great customer service
• Transcribes physician orders for scheduling

Qualifications:

• Able to prioritize, work well independently, and maintain focus under pressure
• Working knowledge of medical terminology, insurance plans, and EMRs
• Clearly communicates with providers, insurance companies, staff, and patients
• Excellent verbal and written communication skills
• Excellent organization skills, multi-tasking capabilities, and detail orientated
• Customer Service skills with heavy phone contact and client interface
• Basic computer/PC and internet skills.
• Working with MS Office products/Excel and Word
• Attention to detail and problem-solving skills
• Must be a great team player and passionate about working
• Medical Scheduling experience (2 years)
• Dedicated quiet area for a distraction free work area.
• EPIC or Meditech experience
• Knowledge of medical terminology (1 year)
• Call Center experience (1 year)
• Basic understanding of computer systems and computerized scheduling systems
• Attention to detail and problem-solving skills
• Effective and appropriate interpersonal and communication skills with a focus on Customer Service and to provide excellent service to all.
• Multitasking and time management skills
• Expected to maintain a score of 95% on calls QA monthly average.