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** Holland Roofing**
** Order Entry/Customer Service Representative**
Gurnee, IL 60031
**ORDER ENTRY/CUSTOMER SERVICE REPRESENTATIVE**
**Job Description**
As an **Order Entry Representative**, you will be integral part of the wholesale flower bulb distribution with DeVroomen. Our primary customers are landscape contractors, professional growers, and garden centers. The **Order Entry Representative** will be responsible for entering orders/data, managing customer service issues, and supporting the sales efforts. The ideal candidate will need to possess a positive attitude and be customer service oriented, have strong communication skills, and enjoy talking to people daily.
**Responsibilities and Duties:**
* Order & Data Entry
Perform order entry in Navision/Maintain superior level of accuracy
Assist online and walk-in customers
Create PO for drop ship order from other US vendors
Complete quoting for orders and shipping
Communicate with sales staff and customers about orders (sold out, quantity change, etc.)
Guard the margins per order
Proofread orders done by others
Maintain all systems and daily filing tasks
* Customer Service
Acquire full knowledge of all DeVroomen Programs
Work with customers and sales team to resolve issues
Collaborate with Production Team to resolve issues
Form professional relationships with customers
Follow up with claims to check on the status and relay messages onto the appropriate individual(s)
* Administrative Tasks
Manages main phone line and transfers calls
Maintain updated records
Prepare and mail bid books and other materials
Additional responsibilities and duties as required to support the team when requested
**Qualifications:**
* Excellent computer skills
* MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
* Excellent verbal and telephone skills
* Strong problem-solving skills
* Attention to detail
* Excellent written and verbal communication skills
* Planning and organization skills
* Professionalism and integrity
* Teamwork and relationship-building
* Results oriented
**Must pass Drug test and Background check.**
Full Time
$40k-50k (estimate)
05/04/2024
05/19/2024
hollandroofingco.com
ANCHORAGE, AK
50 - 100
1996
Private
MICHELLE HOLLAND
$10M - $50M
Specialty Trade in Construction
The following is the career advancement route for Order Entry/Customer Service Representative positions, which can be used as a reference in future career path planning. As an Order Entry/Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Order Entry/Customer Service Representative. You can explore the career advancement for an Order Entry/Customer Service Representative below and select your interested title to get hiring information.