*Advanced Limousine Services is seeking a Reservationist/Customer Service Associate to coordinate and manage requests for executive transportation and special event transportation for a variety of events. In this fast-paced role, you will work directly with existing and prospective customers to quote business and arrange the logistical details for the transportation to, from and during their event. This is a PT position with the possibility of FT. This position will require you to work out of our new main office in Southampton PA*

Job Responsibilities

• Provide excellent customer service while maintaining a high level of confidentiality.
• Answer incoming calls and communicate quotes in a clear and precise manner to earn the customer’s service.
• Oversee the reservation process, including adding, canceling, and editing customer requests, while ensuring timing, logistical details, and applicable laws are in place.
• Review, proofread, and format all correspondence to ensure accuracy and completeness.
• Record, organize, and prepare customer and employee information, including driver reports.
• Support, promote, and enhance our company’s strong commitment to safety and delivering the BEST Customer experience
• On-Call Availability is required

Qualifications

To be considered, candidates must meet the following criteria:

• Strong customer service and communication skills (verbal and written)
• Experience: Minimum of 2 years work experience working in the transportation industry is preferred but not required
• Comfortable managing confidential information
• Proficiency in analyzing and solving problems while working under pressure or tight deadlines
• Computer Skills: Possess strong computer skills including experience with Microsoft Office Suite; transportation software preferred

Job Type: Full-time

Experience:

• customer service: 2 years (Preferred)

Work environment:

• Office

Communication method(s) used:

• Email
• Phone
• In person

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 10 years (Required)
• Customer Service: 10 years (Required)

Work Location: In person