Job Description

Manager, Housekeeping - Denali, AK (Hybrid)

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our McKinley Chalet Resort team is looking for a Housekeeping Manager. This person will manage the housekeeping and luggage services operations for the hotel and will oversee employee management including recruiting, hiring, scheduling, discipline, and conduct performance evaluations. This person is expected to carry out management responsibilities in accordance with the Company’s policies, objectives and applicable government laws and regulations.

NOTE: This person must be on property March – September unless other dates are set and/or agreed upon by General Manager.

Responsibilities:

• Oversees employee management of all operational areas to include recruiting, hiring, scheduling, discipline, and performance evaluations.
• Prepares and manages budget for all operation divisions.
• Startup and Ongoing employee training. Ensures cleanliness, quality, and efficient work, while keeping safety the priority.
• Analyzes and prepares reports, daily charts and plans, scheduling.
• Performs “Manager on Duty” responsibilities.
• Responsible for the employment, supervision, performance management, salary administration, discipline, and training of directly assigned personnel.
• Trains and coaches all employees in the different aspects of the job.
• Coordinates and monitors housekeeping and laundry activities to meet customer satisfaction goals.
• Regular radio communication with all hotel staff; providing updates on room statuses.
• Regularly observes housekeeping operations; identifies areas of improvement, makes recommendations, and implements approved plans or programs.
• Communicates any safety or service concerns to appropriate leadership in accordance with company policy and procedure.
• Responsible for interviewing, hiring and training of all Housekeeping staff.
• Create schedules for all teams while in accordance to company budget, policies and procedures
• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent certification is required. This job normally requires a professional level of knowledge in hotel financial accounting equivalent to that which would be acquired through the completion of a Bachelor’s degree. Demonstration of directly related work experience, which has provided an equivalent breadth, and depth of knowledge may be considered in lieu of the educational requirement.
• Three years of progressively responsible positions in hospitality.
• Demonstrated supervisory experience in a business environment is required.
• The ability to work independently with minimal supervision while achieving daily goals.
• Proficiency in the use of computer business applications, with working knowledge of computerized accounting and payroll systems.
• Must be able to work a flexible work schedule including working beyond normal business hours and/or on weekends occasionally to support business needs, projects or operations. May be requested to work a different shift.
• Must be able to lift in excess of 50 pounds. Bending, squatting, kneeling and cross-body lifting may be required.
• This role requires regular movement throughout PCL and HAL facilities. May need to stand for long periods of time.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must pass a pre-employment background check.
• Must be eligible to work in the United States.

Knowledge, Skills and Abilities:

• Ability to prioritize work, meet deadlines, maintain attention to accuracy and detail, while working in a team or group environment.
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Demonstrate an ability to maintain confidentiality.

Benefits:

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k) Plan Employee Stock Purchase Plan
• Training & Professional Development
• Rewards & Incentives

Our Culture…Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.