Job Purpose

The C-Store Assistant Manager will provide support to the C-store, its employees and to the Store Manager. These positions will perform all cashier functions including customer service activities, proper cash-handling, stocking duties, and maintaining store cleanliness. Additionally, this position will be trained in a main function to support HR, Sales and Marketing, or Operations functions more specifically.

General Store Duties and Responsibilities

• Greeting guest with a smile while providing a positive customer experience with fair, friendly, and courteous service
• Able to collaborate with diverse teams and customer personalities.
• Operate cash registers, scanners, and handle transactions quickly and accurately.
• Assisting customers with use of self-service kiosks as needed
• Ensures all funds are processed accurately whether cash or credit.
• Manages customer complaints as they pertain to store, gas, or car wash sales.
• Answering phones as needed
• Maintaining a safe and clean work environment
• Promoting customer loyalty plans including Club Holiday, Car Wash Subscriptions and special promotional events
• Cross-selling and upselling products.
• Assisting fellow cashiers with store activities
• Stocking, cleaning and other duties as directed by store direction or assistant manager.
• Providing advice or recommendations after understanding customer needs
• Managing high volumes transactions daily
• Ensuring correct pricing, issuing receipts, refunds or exchanges

Additional leadership and management responsibilities include:

Human Resources:

• Hiring/Staffing
• Training
• Employee Coaching
• Store Communication
• Scheduling
• Working with HR Team/Main Office
• Customer Relations
• Food Handlers and TATM

Operations:

• Store Cleanliness
  • Green Sheet Execution
  • Store inspections
  • Secret Shopper Results
  • Image Inspections if Applicable
• Store Organization
• Inventory and Cash Control
• Gas Price Sales and Reporting
• Maintaining all store equipment

Sales and Marketing:

• Manage Fresh Offering Program
• Oversee Inventory Levels
• Vendor Management
• Marketing
• Product Placement
• Responsible for Store Performance vs Sales Goals

Skills and Education Requirements

• Must be able to speak and understand English. Bilingual is a plus.
• Training experience preferred
• Retail experience desired
• Must be able to open and close store across Sunday through Saturday schedule
• MVR with good driving record required if driving for store
• Previous experience in customer service preferred.
• Familiarity with electronic equipment, like cash register and POS
• Basic math and computer skills
• Effective communication skills
• Ability to manage skills and work with the team to accomplish tasks.
• Customer and Employee-focused
• Ability to learn about and train products available in stores
• Ability to maintain composure in the face of angry, frustrated, or flustered customers.
• Ability to adjust schedule, task and priorities as needed to assist with business needs

Physical requirements

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Benefits

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Medical

Dental

We have the following benefits for those who qualify:

ESA/HSA

Surgical Benefits

EAP

Life and ADD Insurance

401(k) with Match

Profit Sharing

Tuition Reimbursement

Gym Discounts

Fuel and Store Purchase Discounts

Please choose one:

□ I have reviewed this job description and I understand all my job duties and responsibilities and I am able to perform the essential functions as outlined.

□ I am unable to perform the essential functions as outlined. I wish to seek a reasonable accommodation under the Americans with Disabilities act.

□ I am unable to perform the essential functions as outlined.

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Print Name

___________________________________ Dated: ________________________

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