Job Summary:

We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This is a key leadership role within our hotel, and we are looking for someone who can effectively manage a team while maintaining a high level of professionalism and hospitality.

Duties:

- Manage and supervise front desk staff, including training, scheduling, and performance evaluations

- Ensure smooth check-in and check-out processes for guests

- Handle guest inquiries, requests, and complaints in a timely and professional manner

- Coordinate with other departments to ensure guest needs are met

- Oversee night audit procedures to ensure accuracy and compliance

- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests

- Monitor and maintain the cleanliness and organization of the front desk area

- Implement and enforce hotel policies and procedures

- Assist with revenue management by maximizing room occupancy and upselling when appropriate

Skills:

- Proven experience in front desk or guest services role within the hospitality industry

- Strong knowledge of hotel operations and procedures

- Excellent communication skills, both verbal and written

- Proficient in phone systems and phone etiquette

- Exceptional customer service skills with a focus on guest satisfaction

- Ability to handle difficult situations with professionalism and tact

- Strong organizational skills with the ability to multitask effectively

- Bilingual skills (preferred)

- Knowledge of hotel management software (OPERS PMS)

If you are a dedicated professional with a passion for hospitality management, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and opportunities for career growth within our hotel. Join our team today!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Allentown, PA 18103: Relocate before starting work (Required)

Work Location: In person