Holiday Inn and Suites - Kalamazoo West is seeking a highly motivated and experienced Assistant General Manager to join our team. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our hotel and providing exceptional guest experiences. If you have a passion for hospitality, excellent leadership skills, and a strong attention to detail, we would love to hear from you.

What is the Job?

Make your next career step a giant leap! We are searching for an Assistant General Manager to step-up and provide key leadership direction to maximize financial returns, drive people development and empower our team to create memorable guest experiences. You will also ensure we are maintaining brand standards while building awareness of the the hotel and brand in the local community. At times, you may need to act as the General Manager in his/her absence.

A Little Taste of Your Day-to-Day:

Every day is different, but you will mostly be:

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned.
• May also serve as manager on duty

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

What we need from you

• Two to Three years’ hotel or other highly relevant hospitality experience and/or Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

How do I deliver this?

Holiday Inn enables real, human connection through travel, because being there always matters. We cater to the contemporary traveler that is discerning, yet unpretentious, and is looking for an authentic experience. They seek reliability, comfort and quality, with moments of discovery. Connecting with others is important - whether they are on the road for business, or for pleasure. Our guests are typically aged 22-55 years of age, 67% married, and 58% have children.

Our service style is Making Guests Smile. We put guests at ease and help them feel welcomed, comfortable, and cared for. We strive to make genuine connections with our guests by being proactive and expressing authentic optimism and positive energy.

We create moments of delight with unexpected thoughtfulness that make an impact.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What you can expect from us

As an Assistant General Manager with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. You will be eligible for our Medical, Dental, and Vision insurance, along with STD/LTD, and Life Insurance. In addition, you will accrue 2 weeks of Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Hotel management: 3 years (Required)
• Front desk: 3 years (Required)
• Food service management: 2 years (Preferred)

Ability to Commute:

• Kalamazoo, MI 49009 (Required)

Ability to Relocate:

• Kalamazoo, MI 49009: Relocate before starting work (Required)

Work Location: In person