Overnight Houseperson

The Overnight Houseperson is responsible for overseeing all Rooms Operations in the Laundry Department and in the Guests' Rooms. Duties include but are not limited to processing the laundry left from the day operation, complete guest requests for housekeeping and maintenance needs. Cleaning of Public Area and responding to Security related requests.

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Experience in related position preferred.

Physical Requirements:

Flexible and long hours sometimes required.

Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Mental Requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Essential:

English speaking skills required

.Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

Always maintain a warm and friendly demeanor.

Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Be able to complete basic in room maintenance repairs

Understand operation of washing machine and dryers.

Load and unload washes according to standards.

Wash and dry all dirty linens, towels, rags, etc.

Sort all hotel linen according to type, color, size, etc.

Pre-treat all stained linen before washing.

Clean dryer filter daily and maintain all equipment as trained.

Sweep and mop laundry floors, storing all linens off the floor.

Fold towels and linens.

Marginal:

Maintain clean work area.

Attend meetings/training as required by management.

Perform other duties as requested by management.