The first person our guests meet when they stay with us is our Front Desk Associate. At Holiday Inn Express, it is essential that our guest see a warm, welcoming, and professional face. We are looking for an associate to join our team who meets these criteria and more.

The ideal candidate will have experience working in the hospitality industry, as well as excellent customer service and communication skills. They will be responsible for greeting guests, checking them in and out of their rooms, answering phone calls, and responding to guest inquiries.

If you have a passion for providing outstanding service and creating memorable experiences, we would love to hear from you.

Duties & Responsibilities:

• Greet and welcome all guests.
• Answer all incoming calls.
• Check in/out guests on arrival and departure.
• Make, change, and cancel all in-person, online, and phone reservations.
• Process all payments according to hotel procedures.
• Coordinate with other departments to ensure proper room preparation and service delivery.
• Provide information about our hotel, available rooms, rates, and amenities.
• Answer guest questions and address any complaints.
• Follow up with guests after their stay to ensure satisfaction.
• Maintain updated records of booking and payments.
• Assist in laundry duties.
• Other duties as assigned.

Requirements:

• Must be 18 years of age.
• Great customer service, communication, interpersonal, and organizational skills.
• Previous experience in hospitality or related field.
• Ability to work independently and with a team.
• Flexibility to work weekends, scheduled shift, and holidays.
• Computer skills, preferably experience in hotel specific software.
• Outgoing personality with ability to assist in hotel services.

About Our Hotel

At the Holiday Inn Express, we’re not just caring toward guests, we’re also caring towards our staff. We ensure that our company values (care, coaching, consistency, fun, and “you get what you look for”) are instilled in our team building and work ethic. Upholding this culture benefits our mission of unlocking potential to create opportunity.

So, what’s in it for you?

We care about our team, and we show it in multiple ways. A couple of those ways are by providing consistent training to benefit professional evolvement and having fun competitions to promote team morale. We also honor hard work and consistency by providing opportunity that can come in the form of a raise, promotion, company wide recognition, etcetera. If you want to work in a place that stays true to their values and gives back to their employees, we would love to hear from you!

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you at least 18 years of age?

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Shelbyville, KY 40065 (Required)

Work Location: In person