Holiday Inn of Middlesboro is searching for new additions to the management team. We are seeking candidates who are organized, dedicated, and detail- and task-oriented. As the face of Holiday Inn of Middlesboro, an Assistant Manager must be friendly and welcoming, as they will oversee front desk operations while balancing the management of Housekeeping and Maintenance departments. 

Our ideal candidate has hospitality experience, preferably in a managerial role. Supervisory experience is required, as the Assistant General Manager will be overseeing several employees spanning various departments as a part of their daily duties. Excellent organizational and prioritization skills are preferred, as well as experience in use of Microsoft Word, Excel, and Outlook. 

Are you a good candidate for our management team? Allow us to welcome you to the team, so that you can welcome our guests to Middlesboro!

Management/Supervisory Responsibilities:

• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. 

• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. 

• Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. 

• Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. 

• Performs functions of the General Manager in his or her absence. 

• Responsible for completing weekly summary reports for the General Manager. 

• Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. 

• Reviews, validates, and pays vendor invoices. 

• Responsible for hotel payroll administration. 

• Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. 

Guest Services Responsibilities:

• Offer guests assistance whenever possible. 

• Responsible for resolving escalated customer relations issues. 

• Answers inquiries pertaining to hotel policies and services. 

• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations. 

• Responsible for positively representing and promoting the property. 

• Ensures systems and procedures are in place and followed for guest safety and security. 

Other Duties as Assigned 

• Fills in for vacant shifts as needed. 

• Assists with sales and marketing efforts as directed by General Manager 

Required Skills, Educational Background and Experience:

• Bachelor’s Degree or equivalent years of experience required. 

• Previous experience as an Assistant General Manager highly preferred. 

• 2 years of supervisory experience required. 

• Accounting or financial experience highly preferred. 

• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred. 

• Excellent organizational and prioritization skills. 

• Good decision maker. 

• Ability to work independently. 

• Excellent communication skills

• Superior customer service skills.

The Holiday Inn Express Middlesboro Hotel is located in Middlesboro's blend of historic woodlands, and mountain views. We are located close to Pine Mountain State Park and Cumberland Gap National Park. We are also close to the historic Cumberland Gap, the trail that was used by Daniel Boone, features hiking trails, crafts and Southern Hospitality.