The Holiday Inn Express & Suites in The Dalles, OR is seeking an ambitious, dependable, self-starting and customer service drivenFront Desk Associate to join our team! The candidate must have flexibleavailability that include working weekends and holidays.

POSITION SUMMARY: Provide sales and customerservice functions related to guest registration, reservations and revenuecollections, in a manner that will ensure that guests receive a safe and secureplace to stay with friendly and attentive service. This position requirescandidate to be flexible. Shifts will vary and candidate must be able to workweekends and holidays.

EXPECTATIONS OF THE EMPLOYEE:

·Serve internal and external guests in a positive, professionalmanner

· Follow all guidelines on confidentiality

·Be responsible forquality, accuracy, timelines, reliability and thoroughness of work performed

• Develop and maintain positive working relationships with other employees
• Ability to communicate effectively, both verbally and written
• Provision of and responsiveness to the information needs of management and co-workers
• Promote teamwork
• Be punctual and reliable

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Providing courteous guest service and responding promptly to guestquestions, complaints or requests.

·Organizes the reservations for the day’s arrivals. Checks forduplicate reservations and determines special room requests. Pre-blocks specialrequest rooms.

·Performs the functions of the front desk including: check-ins,checkouts, reservations, answers phones, provides wake-up calls, etc.

·Check-in guests following credit policies.

·Ensure guest problems are resolved and followed through in atimely manner.

·Understands the operation of the property management system.

·Provides information concerning hotels, facilities and functions,as well as their location (ex. Rooms for disabled, directions to and fromairport and major attractions, location of vending, fax number, etc.).

·Assists staff with our property events when in need to assure guestsatisfaction

·Provides security for guests by maintaining confidentiality ofguest information.

·Familiar with property security and key control procedures, aswell as fire safety procedures.

·Performs additional tasks assigned by property management.

·Processes all reservation requests in a friendly and efficientmanner. Processes all guest registration and checkouts promptly.

·Completes paperwork necessary for front desk operations(registration cards, folios, credit cards vouchers, cash reports, room reports,etc.).

·Provides efficient switchboard services, including handling ofmessages, mail, wake-up calls, and other guest services as the opportunityarises.

·Accounts for all receipts, paid-outs, and charge funds asspecified.

·Responsible for auditing and balancing all cashiers reports andcash drawers.

·Performs front office posting and filing procedures as directed.

·Maintains cleanliness and order to the front office areas.

·Provides accurate information to housekeeping, such as housecounts, room status, or guest service requirements.

·Has frequent contact with hotel guests and employees. May havesome contact with vendors and/or supplies.

·Must be team environment “Green” focused and make sure servicegoals are being met.

·May be required to work nights, weekends and holidays

·May be required to stand for long periods of time.

MINIMUM REQUIREMENTS :

·High School Diploma or Equivalent

·Excellent communication skills

ESSENTIAL PHYSICALFUNCTIONS: Must be able to sit or stand for long periods of time. Must bephysically able to occasionally grasp, grip, pull, push, twist, turn and liftboxes, which average around 25-30 pounds each.