About us

Holiday Day Inn Express & Suites Tampa Stadium is a small business in Tampa, FL. We are professional, fast-paced, customer-centric and our goal is to provide our guests with great service and a family atmosphere so they feel at home while away from home.

Our work environment includes:

• Modern office setting
• On-the-job training
• Safe work environment

Brand New Holiday Day Inn Express & Suites Tampa Stadium is looking for a Front Desk Agent to join our team!

What We Offer:

• Competitive compensation
• Employee discount program
• Flexible Scheduling

As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check-in, to check-out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience.

Responsibilities:

• Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Set wake-up calls in an efficient, warm and friendly manner.
• Answer all incoming phones in three or less rings.
• Create, confirm, and make changes to reservations for guests.
• Review account and charges and payment information with guests during the checkout process.
• Answer inquiries pertaining to hotel amenities and facilities
• Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
• Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
• Complete all required tasks and reports on the shift checklist.
• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
• Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
• Creates works orders for maintenance using our work order tracking system.
• Maintain the cleanliness and organization of the hotel lobby and front desk area.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.

Qualifications:

• Minimum of 1 year of experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Must have proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Occasional carrying and lifting of items up to 15 pounds.
• Ability to work a flexible schedule to include weekends and holidays.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person