25 Overnight Front Desk Agent Jobs in Omaha, NE
Holiday Inn Express & Suites Omaha Downtown -... is Hiring an Overnight Front Desk Agent Near Omaha, NE
TYPICAL HOURS: 11pm - 7am
Essential duties and functions:
- Operate the front desk according to standard operating procedures and with superior guest service
- Complete IHG Brand Training to learn about program and membership
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
- Check registration (folio) cards for completeness, accuracy, and legibility
- Know emergency procedures and how to respond
- Be knowledgeable of hotel promotions
- Understanding of building-exterior and interior
- Know where the closest shopping, convenience store and gas station is
- Complete daily reports, checklists, or audits correspondences etc. as required by your shift
- Keep lobby and office area clean at all times
- Set wake-up calls as dictated by your shift
- Take and confirm credit cards for validity and acceptability
- Create incident reports for guest injuries / issues when required
- Take and record reservations with accuracy, confirm as requested
- Resolve guest complaints
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code
- Performs any other duties as requested by supervisor
- Employee World-Wide IHG Hotel Room Discounts!
- Career Advancement Opportunities Available!
- A new, modern and beautiful hotel
- 401(k) with match
- Dental insurance
- Life insurance
- Vision insurance
- Fun & Energetic work culture
- Leadership Development
- Employee Bonus Opportunities
- Second Language differential pay
- Employee Discount on Genesis Gym Membership
Education and Experience:
- High School Diploma or equivalent required
- One (1) year Customer Service required
- Two (2) years Hotel experience (preferred)
Experience with computer systems and office equipment required
Knowledge, Skills, and Abilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong attention to detail to spot errors in documents and discrepancies in transactions, accounting, and other reports
- Ability to accurately solve mathematical problems with few to no errors
- Capable of being resourceful, highly organized, and customer-focused
- Be an ambitious, energetic team player with a drive to grow in the career in hospitality
- Must be able to work in a fast-paced environment.
- Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing
- Must be willing to assist co-workers with their job duties
- Must be able to learn new tasks quickly and thoroughly
- Must follow all appropriate policies and procedures
- Must possess excellent organizational skills
- Must be able to meet personal appearance and cleanliness or hygiene standards
- Must be able to effectively manage time
- Must have an excellent work history and attendance record
Must be able to work flexible hours, weekends, and holidays
Physical Requirements:
- Must be able to endure long periods of standing and walking throughout an 8-hour shift
- Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
- Must be able to repeatedly bend and kneel while reaching below waist height at the front desk
- Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must possess good dexterity of hands/fingers, such as for gripping, pinching, writing, and typing
- Must be able to endure constant repetitive movement (typing, writing, etc.) for long periods of time
- Must be able to communicate verbally to guests and comfortably use a phone system. Must be able to adequately move about the hotel area to complete tasks
Anant Hospitality is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
Job Summary
Full Time
$26k-35k (estimate)
04/12/2024
06/10/2024
The job skills required for Overnight Front Desk Agent include Customer Service, Guest Service, Front Office, Credit Card, Promotion, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Overnight Front Desk Agent positions, which can be used as a reference in future career path planning. As an Overnight Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Front Desk Agent. You can explore the career advancement for an Overnight Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming an Overnight Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Overnight Front Desk Agent job description and responsibilities
Hotel Front Desk Clerks have the following responsibilities such as make advance reservation and answer about customer inquiries.
02/23/2022: Corpus Christi, TX
A quick and decisive response will get the end user productive again and they will be satisfied that the service desk has helped them get their job done.
04/13/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Overnight Front Desk Agent jobs
Apply to open guest service positions.
03/24/2022: Tacoma, WA
Formulation of the reservation request.
01/29/2022: Troy, NY
Get the Right Service Desk Tools.
02/21/2022: Stamford, CT
Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
04/07/2022: Nashua, NH
Step 3: View the best colleges and universities for Overnight Front Desk Agent.
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