3 Hotel Guest Services Representative Jobs in Livonia, MI
Holiday Inn Express & Suites Detroit Northwest-Livonia is Hiring a Hotel Guest Services Representative Near Livonia, MI
Job description
The Holiday Inn Express & Suites Livonia is looking for service-minded professionals to join our Guest Services team! If you are friendly, smart and enjoy helping people, we want to talk with you!
The Front Desk Agent is responsible for taking reservations, greeting, and registering guests, providing outstanding guest service during their stay. Your smile is required!
JOB DUTIES & RESPONSIBILITIES
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records, reservation data entry, and property walks.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Ensures all public and common areas are maintained at all times.
- Knowledge of the area preferred
- Submit End of Day, as assigned
We are open 24/7 so nights and weekends are required.
Must have dependable transportation, computer skills and great attendance!
Pay premium for those with IHG or Opera experience but we are happy to train the right person!
Shifts Available:
AM 7am-3pm
PM 3pm-11pm
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
- Hospitality: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Job Summary
Part Time | Full Time
$28k-37k (estimate)
03/02/2024
08/10/2024
The job skills required for Hotel Guest Services Representative include Customer Service, Guest Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Guest Services Representative positions, which can be used as a reference in future career path planning. As a Hotel Guest Services Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Services Representative. You can explore the career advancement for a Hotel Guest Services Representative below and select your interested title to get hiring information.
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