You haven't searched anything yet.
Brand New Holiday Inn Express and Suites Austin Airport opening soon
Job Overview:
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for customer service and hospitality management, we want to hear from you!
Responsibilities:
- Manage and supervise front desk staff, including scheduling, training, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Monitor guest satisfaction levels and implement strategies to improve guest experiences
- Coordinate with other departments to ensure seamless communication and guest services
- Oversee the reservation system and ensure accuracy of bookings
- Manage billing and payment processes, including cash handling
- Maintain cleanliness and organization of the front desk area
Skills:
- Proven experience in front desk management or similar role within the hospitality industry
- Strong knowledge of hotel operations and guest services
- Excellent customer service skills with the ability to handle difficult situations with professionalism
- Proficient in using phone systems and other front desk software applications
- Multilingual skills are a plus, as we cater to a diverse clientele
- Strong organizational and time management skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective communication skills, both verbal and written
- Knowledge of guest relations best practices
If you are looking for an exciting opportunity in hotel management with a focus on guest satisfaction, we encourage you to apply for the position of Front Desk Supervisor. Join our team today!
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$39k-62k (estimate)
05/18/2024
09/11/2024
The job skills required for Hotel Front Desk Supervisor include Customer Service, Guest Service, Time Management, Scheduling, Hospitality Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Supervisor, it can be promoted into senior positions as a Hotel Manager Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Supervisor. You can explore the career advancement for a Hotel Front Desk Supervisor below and select your interested title to get hiring information.