Brand New Holiday Inn Express and Suites Austin Airport opening soon

Job Overview:
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for customer service and hospitality management, we want to hear from you!

Responsibilities:
- Manage and supervise front desk staff, including scheduling, training, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Monitor guest satisfaction levels and implement strategies to improve guest experiences
- Coordinate with other departments to ensure seamless communication and guest services
- Oversee the reservation system and ensure accuracy of bookings
- Manage billing and payment processes, including cash handling
- Maintain cleanliness and organization of the front desk area

Skills:
- Proven experience in front desk management or similar role within the hospitality industry
- Strong knowledge of hotel operations and guest services
- Excellent customer service skills with the ability to handle difficult situations with professionalism
- Proficient in using phone systems and other front desk software applications
- Multilingual skills are a plus, as we cater to a diverse clientele
- Strong organizational and time management skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective communication skills, both verbal and written
- Knowledge of guest relations best practices

If you are looking for an exciting opportunity in hotel management with a focus on guest satisfaction, we encourage you to apply for the position of Front Desk Supervisor. Join our team today!

Job Type: Full-time

Pay: $16.50 - $17.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 3 years (Required)

Ability to Commute:

• Del Valle, TX 78617 (Required)

Ability to Relocate:

• Del Valle, TX 78617: Relocate before starting work (Required)

Work Location: In person