4 Hotel Front Desk Agent Jobs in Santa Rosa, CA
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Holiday Inn Express -Santa Rosa is Hiring a Hotel Front Desk Agent Near Santa Rosa, CA
Front Desk Agent
Job Description:
The ideal candidate is organized, self-motivated, a strong team player, passionate about the hospitality industry, and can deliver legendary guest services.
Major responsibilities include:
- Welcome guests cordially upon arrival.
- Handle all arrivals, registrations, credit approvals, room assignments, and verifications of number of nights and rates.
- Register and check-out guests.
- Post hotel charges.
- Run all necessary desk reports.
- Audit computer at the end of shift.
- Maintain accurate balance of cash throughout the day.
- Count cash turnover to ensure proper amount is turned over from previous shift.
- Count bank at the beginning and end of each shift.
- Accept same day or future reservations.
- Maintain a good line of communication from shift to shift.
- Provide a high level of customer service at all times.
- Answer all inquiries politely and enthusiastically.
- Follow up on all due-outs and report to supervisor/manager.
- Handle all complaints/comments attentively and with understanding.
- Actively participate in achieving a safe work environment.
- Perform other related duties as instructed by supervisors.
Qualifications:
- High school degree; college degree a plus.
- A minimum of 1 year hotel experience preferred.
- Excellent communication skills.
- Proficient computer skills.
- Customer service and prioritizing skills.
- Knowledge of the Peninsula Area and surrounding areas.
- Ability to work a flexible schedule based on business needs.
Physical Requirements:
- Ability to stand for long periods of time (which may include an entire shift).
Benefits
- Sick Pay
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Application Question(s):
- If not submitting a cover letter, tell me why you are a good fit for this position.
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Desk: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Overnight Shift (Preferred)
- Night Shift (Required)
Work Location: In person
Job Summary
Full Time
$30k-40k (estimate)
08/05/2023
06/02/2024
The job skills required for Hotel Front Desk Agent include Customer Service, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.
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