Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring smooth operations at the front desk and providing exceptional guest services. This is a key role in our hotel, and we are looking for someone with excellent hospitality skills and a strong background in hotel management.

Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and resolving any issues or complaints
- Train and supervise front desk staff to ensure high-quality service and adherence to hotel policies and procedures
- Manage reservations and room assignments, ensuring accuracy and efficiency
- Coordinate with other departments to ensure seamless guest experiences, including housekeeping, maintenance, and food services
- Handle financial transactions, including cash handling, credit card processing, and billing
- Conduct night audits to verify accuracy of guest accounts and resolve any discrepancies
- Maintain knowledge of hotel amenities, local attractions, and events to provide recommendations and assistance to guests
- Utilize phone systems and other communication tools effectively to handle incoming calls and messages

Skills:
- Strong hospitality background with previous experience in front desk or guest relations roles
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in hospitality management software systems
- Exceptional customer service skills with a focus on creating positive guest experiences
- Strong organizational skills with the ability to multitask effectively
- Knowledge of hotel operations, including night audit procedures
- Familiarity with phone systems and other communication tools commonly used in hotels

If you are a detail-oriented individual with a passion for hospitality management and providing exceptional guest services, we would love to hear from you. Join our team as the Front Office Manager and contribute to creating memorable experiences for our guests.

Job Type: Full-time

Pay: $35,500.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Brookhaven, GA 30329: Relocate before starting work (Required)

Work Location: In person