The Holiday Inn Express Concord Speedway is currently seeking an experienced front desk agent to bring to our team.

Job Summary

No phone calls

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure guests receive a safe and secure place to stay with friendly, attentive service.

Must have the flexibility to work both 1st (7am - 3pm) and 2nd (3pm - 11pm) shift. Pay is based on experience. Opera PMS experience preferred.

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by General Manager, Assistant General Manager and/or Front Office Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen

Job Type: Part-time

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift

Work setting:

• In-person

Experience:

• Opera PMS: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person