```Duties```

• Provide professional and courteous service
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Handle guest complaints or issues with patience and professionalism
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
• Assist with night audit duties as needed
• Maintain knowledge of hotel amenities, services, and policies
• Manage reservations and guest information
• Train, mentor, coach front desk in member recognition and reward program enrollment
• Ensure employees complete IHG's required and recommended trainings
• Ensure brand standards are met or exceeded fron front desk to housekeeping
• Receive inbound sales/group booking inquiries
• Recommend ideas & pursue efforts to increase occupancy and business contracts

```Requirements```

• Previous experience in hospitality management or hotel front desk is required
• Excellent phone etiquette and customer service skills
• Bilingual or multilingual abilities are a plus
• Strong organizational and multitasking abilities
• Maintain flexible schedule
• Ability to handle difficult situations with diplomacy and professionalism
• Knowledge of hotel operations and procedures
• Proficiency in using computer software for reservations and guest management

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person