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Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Maintain a clean and organized front desk area
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Proficient in using phone systems and handling multiple phone lines
- Strong communication skills, both verbal and written
- Knowledge of hotel management software for reservations and check-ins/check-outs
- Ability to handle cash transactions accurately
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Strong problem-solving skills and ability to remain calm under pressure
- Attention to detail and ability to multitask in a fast-paced environment
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays as needed.
To apply, please submit your resume highlighting your relevant experience in the hospitality industry.
Job Type: Full-time
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
$27k-35k (estimate)
10/25/2023
09/02/2024
The job skills required for Front Desk Agent include Customer Service, Problem Solving, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.