Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Bellman/Shuttle Driver. As a Bellman, you will play a crucial role in providing exceptional guest services and ensuring a positive experience for our hotel guests. If you have excellent communication skills, a passion for hospitality, and enjoy assisting guests, we would love to hear from you.

Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with luggage and escort them to their rooms
- Provide information about hotel amenities, services, and local attractions
- Offer assistance with transportation arrangements and provide directions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain cleanliness and organization of the lobby area
- Assist with valet parking when necessary
- Collaborate with the front desk team to ensure smooth check-in and check-out processes
- Maintain a professional appearance and demeanor at all times

Qualifications:

- Clean Driving record is a must
- Previous experience in customer service or guest relations preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple calls simultaneously
- Bilingual or multilingual skills are a plus
- Familiarity with hotel operations and front desk procedures is beneficial
- Ability to work in a fast-paced environment while maintaining attention to detail
- Exceptional problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Must be able to stand, walk, lift, and carry heavy luggage for extended periods of time

Join our team of dedicated hospitality professionals and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and dining experiences

If you are passionate about providing exceptional guest services and thrive in a dynamic hospitality environment, we invite you to apply for the position of Bellman.

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Des Moines, IA (Required)

Ability to Relocate:

• Des Moines, IA: Relocate before starting work (Required)

Work Location: In person