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At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position is responsible for assisting all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owner and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, in order to properly facilitate information requests from club owners and guests to the proper department for resolution of any concerns, requests, or issues. The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure timely response to any information request to ensure guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure timely service requests are met. Additional responsibilities include communicating room anomalies, coordinate all communication between the proper personnel via phone or radio, and provide clerical support for the department. Other activities include monitoring staff assignment completion times to requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest related issues. Maybe required to work at the Front Desk as a Front Desk Agent.
*Friday, Saturday and Sunday Availability Required*
ESSENTIAL DUTIES AND TASKS:
QUALIFICATIONS:
Full Time
$35k-44k (estimate)
04/25/2024
05/08/2024
orangelake.com
Kissimmee, FL
1,000 - 3,000
The following is the career advancement route for PBX Operator positions, which can be used as a reference in future career path planning. As a PBX Operator, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PBX Operator. You can explore the career advancement for a PBX Operator below and select your interested title to get hiring information.
If you are interested in becoming a PBX Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PBX Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PBX Operator job description and responsibilities
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
04/14/2022: Durham, NC
They frequently also serve as a receptionist or perform general administrative support tasks.
02/17/2022: Great Falls, MT
When operating the switchboard, the operator must screen and route calls to the appropriate person.
03/24/2022: Wilmington, DE
The other tasks that operators carry out are clerical jobs, such as typing, dealing with faxes, and proofreading.
02/11/2022: Spokane, WA
Depending on the business, PBX operators may double as receptionists, so they need to be pleasant when dealing with visitors.
02/26/2022: Concord, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
03/12/2022: New Orleans, LA
A PBX Operator should have the capability to handle multiple calls along with relaying essential messages.
03/21/2022: Brownsville, TX
The operators take care of making sure that calls are transferred to the right person.
01/29/2022: Vineland, NJ
The operator should have some understanding of the telecommunication equipment.
04/03/2022: Champaign, IL
PBX operators need strong people and communication skills.
03/01/2022: Casper, WY
Step 3: View the best colleges and universities for PBX Operator.