Job description

We have an exciting opportunity to join The Holiday Inn & Suites Bolingbrook as a BT Sales Manager. At the Holiday Inn Bolingbrook, we recognize the importance of and truly value our hardworking team members. As BT Sales Manager, you will perform a vital role within our operation and be a key driver of our success.

Be a part of a strong sales team in a great market with growth opportunity at a well-loved property featuring 145 guestrooms over 4,000 sf of event space.

Sales Managers are the spirited, persistent and competitive force behind hotel revenue generation, responsible for identifying prospective clientele and actively soliciting new business, effectively negotiating and selling a complete solution, supporting client needs throughout the sales process, and booking repeat business by exceeding client expectations. Additional duties may include assisting with the general sales and catering efforts for the hotel, as well as assisting other departments as requested by hotel management.

Essential Functions:

• Assist the Director of Sales and General Manager to ensure that sales activities meet or exceed budgeted revenue for the hotel overall and for identified areas or personal responsibility.
• Set goals and formulate action plans for soliciting and maintaining business based on the targeted market segments focusing on key result areas as defined in the hotel business plan.
• Develop a working knowledge of hotel's catering and event offerings, and alternately service banquet and event clientele as needed.
• Develop and implement sales and marketing strategies for new and existing accounts that will result in meeting and/or exceeding budgeted revenue goals.
• Proactively solicit and secure business from new and prospective clients through telemarketing, networking, cold calling, and using proven sales strategies aligned with the hotel's brand and vision.
• Utilizing business tools and first-hand observation, analyze market competition, market trends, and identify client needs.
• Manage client contract process including negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing.
• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and needs.
• Actively participate and communicate with diverse community groups and organizations as a representative of the hotel in order to develop positive relationships with community representatives and networking opportunities that will result in business leads from these groups.
• Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution.
• Maintain professionalism consistent with hotel brand and company expectations.
• Additional duties that may be assigned and/or designated by hotel’s Director of Sales and/or General Manager.

Skills:

• A minimum of two years as BT Sales Manager, or three years as Sales Coordinator, responsible for multiple segments within a hotel environment. A true desire to satisfy the needs of others.
• Working knowledge of SalesForce and Opera a plus, but not required.
• Exceptional organizational skills.
• Must possess computer skills including, but not limited to, Microsoft Word and Excel.
• Must possess basic computational ability.
• Must possess sales mentality, and excellent written and verbal communication skills
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and clients.
• Must be available and able to work a flexible schedule including nights, weekends and holidays as occasionally needed based on business demand and client needs.
• Knowledge of food and beverage menus, food preparation and presentation.
• Ability to act independently with minimal or no supervision
• Ability to convey information and ideas clearly
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to maintain a positive, pro-active, energized and professional demeanor.
• Ability to be flexible and to have a “can-do” attitude

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 2 years (Preferred)
• Sales: 1 year (Required)

Work Location: In person