Corporate Overview

Since 1982 Wright Investments has been an award-winning leader in the hospitality field both as an owner and a third-party manager. Our successful hotel properties provide significant financial returns for ownership, quality experiences for our guests and rewarding professional careers for our employees. The foundation of our success is the relationships we build with our employees, our guests and our financial partners

Wright Investments / Hospitality Management Advisors, Inc., is currently recruiting for the position of Guest Service Representative for our Holiday Inn Alexandria - Caryle property in Alexandria, VA.

Job Tasks / Responsibilities include, but not limited to:

• Assist guests with check-in / check-out procedure or general inquiries about room rates, room types, amenities, the hotel in general, the surrounding area.
• Handle incoming calls from internal and external sources.
• Complete various reports during the shift as directed regarding future reservations, cancelled reservations, current occupancy, projected check-ins / check-outs, method(s) of payment.
• Monitor and verify payment methods during the shift by accepting cash or authorizing credit card charges for check-ins, as well as extended stay overs.
• Work closely with housekeeping department regarding status of rooms and resolve any discrepancies with the housekeeping report regarding stay-overs or check-outs.
• Handle any perceived guest complaint by using the company’s Guest Service Recovery method; ensure issue is resolved; involve supervisor / manager if necessary.
• Complete end-of-shift reports and make deposit (if applicable) according to company’s deposit / cash-handling procedures.
• Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
• Maintain an organized and clean work area; always practice safe work habits.
• Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.
• May require weekends / holidays.

Prefer 1 years of experience in a position of comparable responsibility.

Hospitality Management Advisors, Inc. – Holiday Inn is an equal opportunity employer and performs background checks, reference checks, credit checks (if applicable,) MVR (driving record checks,) pre-employment drug screening, and participates in E-Verify.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person