16 Guest Services Representative: Part-Time Jobs in Cleveland, OH
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Holden Forests & Gardens is Hiring a Guest Services Representative: Part-Time Near Cleveland, OH
The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at the Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.
- Part-time, permanent, non-exempt position
- Approximately 25-32 hours per week
- Training is provided
- Must have a flexible schedule to be able to work weekends, evenings and some holidays
- This position is supervised by the Guest Services Manager
Key responsibilities of the Guest Services Representative include, but are not limited to:
- Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
- Actively welcome guests and members upon arrival to provide an orientation of the property, programs, and events that support the mission and success of Holden Forests & Gardens
- Provide friendly, clear, and courteous customer service to encourage return visitation
- Manage customer concerns, communicate effectively, provide prompt follow-up, and relay information to manager as needed
- Process sales transactions for admission, membership, programs, and merchandise quickly and accurately
- Use a computerized cash register and standalone credit card machine with Altru, the organization’s point-of-sale system
- Complete register opening and closing procedures and reconciliations
- Assist with maintaining adequate stock levels of merchandise and supplies
- Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
- Regularly assist with event set-up, support special events, and programs
- Answer guest telephone calls & emails and assist guests with in-person inquiries and respond accordingly
- Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
- Ensure proper admission policies are being followed
- Ensure safety practices are being followed
- Perform other duties as assigned
- Demonstrated passion for people and nature
- High school degree or equivalent, required
- Retail and cash handling experience, highly desired
- Customer service experience, highly desired
- Basic understanding with the use of Microsoft 365 products, specifically Teams, Outlook email and calendar, a plus
- Must enjoy working with the general public, families and children
- Effective and appropriate verbal and written communication
- Ability to work within a team and be self-motivating when working independently
- Ability to take initiative and problem-solve
- Must have a flexible schedule and be able to work weekends, some evenings and some holidays
- Ability to understand basic instructions
- Must have reliable transportation
Must be able to perform with or without reasonable accommodation:
- Stand and/or sit for extended periods of time
- Effective vision and hearing
- Hand and arm dexterity
- Walk and work on wet, uneven, slippery terrain
- Kneel, bend, stoop, grab, and reach
- Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
- Occasional work indoors & outdoors in a variety of weather conditions and temperatures
Job Summary
Part Time
$29k-38k (estimate)
02/11/2024
05/07/2024
holdenfg.org
Cleveland, OH
<25
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The job skills required for Guest Services Representative: Part-Time include Customer Service, Transportation, Guest Service, Communicates Effectively, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative: Part-Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative: Part-Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative: Part-Time positions, which can be used as a reference in future career path planning. As a Guest Services Representative: Part-Time, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative: Part-Time. You can explore the career advancement for a Guest Services Representative: Part-Time below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.
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