Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments – Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.
Primary Purpose of the Role
The Quality Assurance Technician position will be key in supporting the HGI efforts to build on and improve its current level of quality in the market place. Overall support of product quality and process improvement initiatives is critical in this position.
Essential Job Duties

• Supports the Quality Assurance Manager on the development and enforcement of raw material standards and receiving inspection and develop a process to review and conduct vendor audits and certification.
• Responsible for tracking and entering reject raw material information. Provides Quality Assurance Manager and Procurement with reject information.
• Helps develop testing and calibration systems to maintain accurate assessment of product quality characteristics.
• Work with plant personnel in setting up trials and report evaluations of new materials, processes and procedures.
• Work with the Quality Assurance Manager in establishing quality standards for all products and product attributes as well as investigate to resolve any complaints regarding quality and service.
• Assist with the development of common quality metrics, capture data and provide information by value stream.
• Key contributor in the preparation for third party audits.
• Engage in inspection and testing activities to ensure raw materials and products are meeting specified requirements.
• Plays a key role in achieving Food Safety objectives and support the development, implementation, maintenance and ongoing improvement of the SQF system
• Back up for the Quality Assurance Manager in his/her absence
• Follow and Maintain all Food Safety, GMP and HACCP Guidelines

Required Skills and Abilities

• Knows and understands good active listening skills and follow up skills.
• Clear concise communication both verbally and in writing to all levels within the organization, with both internal and external customers.
• Uses formal problem solving approaches, displays good judgment and professionalism.
• Demonstrates good decisions making.
• Ability to act independently and is self-directed.
• Able to recognize waste and size up opportunities for improvement in a lean manufacturing environment.
• Proficient with Microsoft Office Suite.
• Experience in the paper or film converting or printing industry a plus.

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At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Student loan and Tuition assistance, physical and mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.