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Job Description
SUMMARY
This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results.
Ability to work with other Service Support Team Members.
Will provide 24-hour-a-day, 7-day-a-week support to field offices including logging calls to Branches and paging on-call technicians during non-business hours responding to customer's inquiries or complaints regarding the organization's products or services.
Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
Coordinate’s problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems.
Possesses knowledge of the organization's policies, procedures, practices, products, and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent.
To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Qualifications
REQUIRED SKILLS :
QUALIFICATIONS
Education and Work Experience
Desired Education / Experience
Additional Information
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is :
Working Conditions
General office environment. Sitting, standing, walking, bending, lifting 10 lbs.
Hours of Work
Shift Schedule : Schedules include a variety of day, evening, and weekend hours. Willing to be flexible to provide the necessary coverage for peak periods, vacations, holidays, etc.
Hours : Approx. 7 : 00 am -5 : 30 pm, 1 : 00 pm 11 : 30 pm 4 days a week shift rotating, and 11 : 00 pm 7 : 30 am
Why work for us?
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.
hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Last updated : 2024-05-09
Full Time
$43k-55k (estimate)
02/09/2023
06/06/2024
hobartservice.com
Troy, OH
1,000 - 3,000
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