Overview:Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement:At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture:GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication:GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion:GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits:GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement:While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories:Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview

Gates Hudson Community Management, at the Board’s direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The COMMUNITY MANAGER conducts all business following the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws of housing.

Essential Duties and Responsibilities

Administrative/Financial

• Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
• Maintain all office files and records following GHCM’s policy and standard business practice.
• Investigate and respond to all written resident complaints received by Management.
• Communicate with vendors/contractors concerning work scheduling, billings, vendor relations, and certificates of insurance.
• Review mail, outside correspondence, and inter-company correspondence.
• Board Meeting Attendance as required per Management Agreement.
• Draft the occasional request for proposals from contractors on an as-needed basis.
• Submit weekly reports and an updated task list to the Portfolio Manager
• Provide clerical assistance such as data entry, filing, writing of reports, answering telephones, closing out daily reports, etc.
• Perform any additional duties assigned.

Financial

• Ensure routine expenditures are consistent with the Association’s owner-approved budget.
• Control purchases and utilize the approved vendor lists.
• Work to forecast large expenditures and facilitate communication among GHCM and the Association to ensure proper asset management.
• Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
• Process property invoices following established GHCM’s policy and submit invoices and required reports weekly.
• Maintain records for all transactions conducted on-site.

Owner/Resident Relations

• Maintain a positive customer service attitude.
• Promote goodwill among owners, residents, coworkers, and contractors/vendors.
• Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
• Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
• Ensure that all Owner/Resident requests and issues are handled promptly and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
• Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.

Property Maintenance

• Perform regular building and ground inspections (including vacant apartments) and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
• Supervise contractors to ensure compliance with contract specifications.
• Monitor and schedule all maintenance activities.
• Oversee and monitor preventative maintenance and energy management inspections and programs.
• Develop a long-term plan to manage facilities and equipment, utilizing a maintenance calendar, 5-year budget and/or approved reserve study.

Safety

• Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
• Promote safety and security measures in property maintenance to reduce owner liability and increase Owner/Resident/Employee protection.
• Maintain an on-call contact system so that emergencies are dealt with promptly and professionally.

Knowledge and Skills

• Must have a strong background in customer service
• Must have excellent written and verbal communication skills.
• Required to have the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI).
• A college degree is preferred. A High School Diploma is required.
• A driver’s license may be required.
• Maintain full working knowledge of all GHCM operating policies and procedures
• Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word, and Excel.
• Maintain full working knowledge of the 3rd party software used by GHCM including Vantaca, Strongroom Payables Lockbox, Violations, and community website/web portal hosts.
• General knowledge of Internet use and using Internet browsers, including changing/creating passwords and security question answers and bookmarking web addresses.

Physical Demands and Work Environment

Physical Demands

• Ability to walk the property and go up and down flights of stairs depending on the property structure.
• Ability to hear and speak well enough to converse verbally over the phone and in person (expressing or exchanging ideas by means of the spoken or written word).
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and easily.
• Ability to see well enough to use the computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 25 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.
• Ability to complete general office duties.

Work Environment

• A professional office environment.
• Uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Outdoor environment when inspecting the property.

Acknowledgement

The purpose of this job description is to communicate the responsibilities and duties associated with the position of COMMUNITY MANAGER. While the information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills, and requirements closely and that you understand that by signing this document, you are verifying that you can perform the essential functions of the job and have the skills and possess the physical abilities that are necessary to perform the job as described.