Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Leasing Support Specialist to join our dynamic team in Everett, WA!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Awards and Recognition

Emerald Award 2023 – Best Affordable Community of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for Best Affordable Community of the Year in 2023. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Swift Bunny Choice Award for Employee Engagement 2022

HNN Communities proudly received the notable Swift Bunny Choice Award for Employee Engagement in 2022. This recognition reflects our commitment to fostering a workplace where our team members are actively engaged, valued and empowered to contribute to our shared success.

Pay Details: $21 - $25/hr

Schedule: Wednesday - Saturday, 7:30am - 6:30pm – HNN Communities operates on a 4/10 schedule!

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration after 90 days of hire.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored backup childcare.
• Employee discount program through LifeMart.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position
The Roving Leasing Professional role requires flexibility to work across multiple communities in a floating capacity to support the leasing and operational performance of the Company. This position is responsible for executing the assigned community’s leasing and renewal strategies to achieve revenue, occupancy and resident retention goals by performing all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction throughout the term of the lease.

Job Responsibilities

• Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
• Develop a thorough understanding of multiple community operations, budgetary guidelines, and expectations.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Follow the community’s established policies related to concessions, specials, and all other marketing programs.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.
• Attend training classes as scheduled and assigned.
• Additional duties as assigned by supervisor.

Experience

• Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Background Policy

Employment is contingent on successfully passing a drug and background screening.

Visit us at www.lifeisbetterhere.com/careers to view all open career opportunities!

HNN Communities is an Equal Opportunity Employer.