Description

Organization Description

Hmong American Partnership (HAP) is a social service and community development organization whose mission is to empower the community to embrace the strengths of our cultures while achieving our potential. HAP accomplishes its mission by:

• Improving the lives of individuals and families in our diverse communities by providing culturally sensitive social services.
• Strengthening neighborhoods by providing housing, community, and economic development opportunities.
• Promoting the rich heritage of our ethnic communities.

HAP's vision is to reach out to the world with profound social, economic, and educational transformation.

Primary Function of the Position

Under the Career and Job Training Manager's direction, the Case Manager will help participants achieve self-sufficiency by providing job training, career counseling, employment case management, and program lead duties. This position works closely with refugees, immigrants, and clients (whereas English is a Second Language) to identify barriers to custom job training, individual employment plan development, document and collect participant activities and participation hours, respond to client questions and needs, and entering all information relevant to each participant into funder required database. To achieve the Workforce Development Impact Area's goals, the Case Manager must establish cooperative relationships with the participants and Custom Job Trainers and employer partners.

The candidate must demonstrate a strong work ethic, integrity, accountability, and high performance in previous work experiences. The best candidate for this position is someone who can align themselves to our outcomes-driven culture and understands the unique challenges of an immigrant and refugee workforce population. We are looking for a high performer and achiever, innovative, and a pulse on employment service trends, driving programs, and services towards results and outcomes.

Position Responsibilities

• Manage an average caseload of 25-30 clients.
• Develop and review employment case plans regularly; collect and verify client documentation according to employment plan activities via Workforce One (WF1).
• Evaluate, facilitate, and monitor services and client progress in accordance with established goals and objectives.
• Work with the client to adjust case plans as necessary; and remove barriers to success.
• Assess and identify job training opportunities both internally and externally that are a fit for client’s interests and short-term and long-term goals.
• After assisting with placement in job training classes, provide ongoing support to help ensure that clients are able to successfully complete training.
• Track, monitor, create case notes and report client progress in Workforce One.
• Inform participants of any job leads and encourage work-eligible participants to apply.
• Provide internal support services to include family assistance, transportation, childcare referral, etc. and make suitable referrals to community organizations.
• Use system-generated ticklers to stay on top of tasks and case plans.
• Maintain well-organized case files that include up-to-date and accurate participant personal information, employment plans, activity verifications, case notes, correspondence, client support requests, and all other supporting documents covering the span of participant's time in the Workforce Development program.
• Review and edit all case notes for accuracy, spelling, and grammar before closing case notes.
• Ensure all activities are accurately recorded and entered into Workforce One and reflect in the employment plans.
• Develop and maintain relationships and information regarding supportive services offered by other social service providers in the community and agencies that HAP partners with.
• Stay current on job data, market trends, and policies, including federal, state, and county.
• Other duties as needed to accomplish program goals, outcomes and to support other Workforce Development programs.

Skills, Knowledge, and Abilities

• Bilingual in Hmong or Karen and English preferred.
• Excellent written and verbal communication skills. 
• Experience and desire to work with persons of diverse cultural, economic, and educational backgrounds. 
• Knowledge of available community resources that services Hmong and other Southeast Asian populations.
• Knowledge of available community resources providing services to low-income families.
• Ability to communicate and work with people from diverse economic, cultural, and religious backgrounds.
• Experience and desire to work with persons of diverse cultural, economic, and educational backgrounds; working with Southeast Asian, immigrant, and refugee communities preferred.
• Demonstrated ability to be analytical, detail-oriented, and problem-solving.
• Ability to prioritize, manage multiple project responsibilities, and meet deadlines.
• Ability to work independently with minimal supervision while also being a strong team player.
• Computer skills necessary, including Microsoft Office, spreadsheets, and database programs. 
• Ability to complete paperwork accurately and in a timely manner. 
• Ability to travel to multiple service locations, if needed. 
• Ability to work occasional evenings and weekends as needed. 

Essential Functions

The following position requirements are representative of those that will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duty of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, phone, and keyboard.
• Must be able to remain in a stationary position for sustained periods of time in an indoor setting.
• Ability to tolerate moderate noise levels (i.e., shared open office space with computers, phone, and printers, light traffic).
• Must have the ability to move about the office to access files and office equipment.
• Must have access to reliable transportation for occasional travel for meetings at other HAP office locations, events, and offsite meetings.
• Occasional moving or lifting of boxes or files up to 20 pounds.
• Frequent interaction with coworkers and participants requiring the ability to communicate effectively.
• Frequent communication via email requiring the ability to read and write in English fluently.

Qualifications

Education and Experience

• B.A. degree preferred, not required, in health education, social work, human services, or related.
• Must have three (1-2) years of human services or other related work in place of a bachelor's degree. 
• Participant recruitment and outreach experience are preferred.