Location: Durham NC

100 percent onsite role from Day 1

The role requires in depth knowledge and expertise in complex on-premises, hybrid and cloud networking and security infrastructure, specifically Dell, Vmware, NetApp, Containers, Cisco networking technologies such as data centre (ACI), Wireless LAN Controllers, Cisco I.S.E & DNA Policy Centre, Cisco SD-Access security solution components as well as Palo Alto technologies such as NGFW, Panorama and Global Protect, and so on.

AREAS/RESPONIBILITY

• Defines, documents, and enforces system standards. Document Global Infra Design - a high-level description, with diagrams, of how the Client technologies integrate together.
• Designs are prepared as per the Site Classification. Include Site Decision Matrixes, i.e. how do we decide which Classification a site is, based on number of employees, types of applications used, or business criticality. These templates should be used repeatedly to build networks at each new site.
• Prepare a high level BOM that is used to specify the equipment for each Site Class and also the rate card for standard services.
• Provide Options like types of WAN options that the network architecture will support, for example, MPLS, private lines, SDWAN, and secure tunnels. Include the WAN technologies that would be needed.
• Innovation - Advise on future technology changes that present opportunities for a product. Improving Client's ability to manage its technology cost, and leverage its technology investments
• Define, develop and maintain secure, reliable, and scalable Infra services that meet Client's ongoing and evolving business requirements
• Supporting Client's operations and the end-to-end delivery of the services through coordination and interaction with business partners
• Improve proactive management of the environment as demonstrated by continuous reductions in Incidents and the analysis and prevention of Problems and improvement of performance, availability and reliability
• Good knowledge of software network monitoring, mapping and management tools such as Solar Winds, Cisco Prime and DNAC

• Collaborating with engineers to design and implement servers, storage, containers, network etc. and mentor team members on technical issues.

• Ensure environment is monitored for resource utilization, performance, firmware etc. Report the finding to management with a plan to mitigate the potential issue
• Perform regular tests and audits. Troubleshoot issues and document the resolution
• Delegating maintenance tasks to junior engineers to help increase knowledge
• Developing status reports and sharing with management, Dealing with escalated support issues and driving to resolution
• Develop and maintain complete technical documentation. Communicate with users when needed
• Good knowledge of cloud networking technologies and containerization platforms including Azure
• Participate in the Architectural Review Board to validate designs across all areas of technology

This Job is Right for You if You Have (Minimum Requirements):

• Bachelor's or master's degree in computer science, information systems, or related field.
• 5 years of professional experience in infrastructure, particularly with Vmware, NetApp, Openshift, Tanzu, LAN/WAN and VLAN, Cisco & Palo Alto technologies
• Experience in all network technology including: VMware, Cloud, NetApp, Containers, LAN, WAN, Wi-Fi, data centre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, and network specific security and remote access technologies and approaches
• Extensive knowledge of well-known industry standard security enforcement tools such as web and mail filters, IDS and IPS, VRFs, ACLs, NAC, ISE, zero trust, firewalls
• Strong problem-solving skills with excellent written and verbal communications skills.
• Ability to work with business stakeholders to understand and define requirements for small projects and enhancements.
• Experience with cloud and network architecture, scripting, and writing protocols.
• Comfortable with computing, frameworks, hybrid cloud, and communications systems.
• Can collaborate with others and solve problems with a positive attitude.
• Experience with scalability, failover, and IaaS systems and protocols.
• CCIE Qualified Network Architect and other Infra certification
• Strong Architecture Design skills
• Strong Cloud device configuration experience
• Experience with Vmware, CISCO & Palo Alto networks
• Ability to work on-call or non-standard business hours as needed

Preferred Qualifications:

• Understanding of IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics.
• Requires excellent writing skills to support document project plans, procedures, policies and general staff, management and communication
• Outstanding verbal communication skills; proven ability to communicate effectively at all levels.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• TOGAF trained professional