Desktop Support Engineer -Window 11 Upgrade

Plymouth MA

Onsite role

As a DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed by the Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here.

Responsibilities:

• Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed
• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
• Good at troubleshooting skills and imaging
• Experience on ServiceNow ticketing tools will be a plus.
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
• Work with front-line operation teams in implementing new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

Required Technical and Professional Expertise

• 6 years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
• and technologies such as AD, DNS, Exchange, and Citrix.
• 4 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 10 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience is an asset.