About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The main purpose of the role is to provide excellent customer service delivery by conducting verifications/background screening, creating reports, managing aged orders, assisting in training activities and reporting accurate results. Researchers will ensure a first-class customer and candidate experience through processing the checks and assisting with managers with various other activities. Other duties include.

Responsibilities

Ensure that duties are carried out professionally and in line with CORE4.

• Quickly and effectively research and verify facts provided by candidates to ensure the screening process is completed in a timely manner.
• Ensure accurate processing of the background reports according to reporting guidelines and quality standards.
• Maintain in-depth working knowledge of all guidelines and procedures.
• Complete the processing of all assigned tasks as per schedules.
• Complete escalated/rejected requests requiring further investigation.
• Daily scanning of aged order and maintaining reports. Connecting with BPO, get aged orders closed or track reasons on a daily basis
• Ensure accurate and prompt turnaround time on all reports.
• Prepare various reports through various sources, analyse and track
• Assist with training activities whenever required.
• Track CSM, escalation and delay emails and ensure processing is done
• Provide timely follow-up and follow through on all requests, reports, emails, and escalations.
• Communicate professionally with candidates, with tact and diplomacy, to obtain relevant information or to clarify details as quickly as possible.
• Ensure all means of communication are utilized to complete the background verification processing.
• Maintain adequate researching skills on every task with speed.
• Maintain a "Continuous Improvement" state of mind and helps to suggest changes.
• Be open to cross training to other functions outside of immediate scope of responsibility.
• Ensure all actions comply with all Data Protection legislations and company policies with integrity.
• Work as team to share the workload and deliver the team results.
• Assist with mentoring, training, and coaching of new team members.
• Assist in ad hoc projects as and when required.
• Adhere to the work as per the business hours and make all possible attempts to complete the checks.
• Consistently acquire new or updated knowledge to become proficient in assigned work.

Qualifications

Education:

• Bachelor’s degree/Graduate in any stream

Experience:

• 1 years of prior experience in Public Records

Knowledge & Skill:

• Professional written and oral communication skills (English) and to effectively communicate with candidates and customers.
• Strong Analytical & typing skills.
• Basic excel knowledge
• Keen to learn attitude.
• Ability to take ownership of problems and take proactive action.
• Ability to multi-task & prioritize in fast paced environment.
• Strong skills in online research, MS Office and email etiquettes.
• Ability to review details quickly and methodically.