National Accounts Coordinator

Summary

The primary responsibility of this position is to initially perform and ultimately manage the administrative duties required by the Company’s various National Accounts contracts.

Essential Functions

· Provide value to HireQuest Direct and Snelling branches by coordinating between branches and National Accounts Clients.

· Actively monitor incoming job opportunity notices and ensure branches are notified timely of such opportunities.

· Present clear and concise job details to branches to ensure all available information about job opportunities is known before branches begin recruiting job candidates.

· Accurately submit job opportunity bids using the electronic or VMS systems required by National Accounts Clients.

· Communicate the outcome of bidding activities to branches.

· Provide National Accounts clients with required billing data to ensure accurate and timely payment is received.

· Participate in rebilling National Accounts clients for unpaid amounts and clearing any billing disputes timely and accurately.

· Answer related emails and telephone calls from internal and external parties.

· Develop positive relationships with clients and HireQuest Direct branches by consistently exceeding customer service expectations.

· Foster teamwork and cooperation with internal and external constituents.

Specific Responsibilities Associated with this Role

· Maintaining the day-to-day bidding, billing and rebilling and perform reconciliations between billing software and National Accounts software as needed.

· Work performed by this position has a direct impact on the Company’s profitability and the National Accounts Coordinator is responsible for performing such work timely and accurately.

· This position serves as a key escalation point for clients. Upon receipt of escalated issues, the National Accounts Coordinator will expertly connect clients with the appropriate Operations Team for timely and complete resolution.

Qualifications

· Proven ability to successfully perform functions in billing and/or accounts receivable.

· Demonstrated level of success in process improvement and reverse engineering processes.

· Must possess strong verbal communication, written communication, and advanced excel skills.

· Must be a goal-oriented, positive, self-starter with strong analytical skills.

· Must have excellent customer service and organizational skills.

· Must be able to learn quickly, work in a fast paced environment, and multi-task effectively.

· Must identify challenges and actively work to find solutions.