Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel staff to ensure smooth operations

Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Knowledge of hotel management systems and procedures
- Strong communication skills, both verbal and written
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are a plus

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Schedule:

• Day shift
• Morning shift

Work setting:

• In-person

Work Location: In person