At-a-Glance :

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Title Support Representative.

What You'll Do :

• Identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax.
• Must provide knowledgeable, professional communication to customers on every interaction.
• Must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
• The primary functions of a Contractor Customer Service Rep include but are not limited to :
• Updating customers’ accounts with address / phone updates, notation of reason for calls / support provided.
• Explaining payment methods.
• Resolving customer concerns / requests.
• Act as a liaison between the customer and various corporate departments.
• Initiating, explaining and executing various corporate processes.
• Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs.
• Handle escalated customer inquiries (examples : titles, billing, tax, etc.)
• Automotive titling experience a plus.
• Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions.
• These exceptions include but are not limited to :
• State to state transfers.
• Name changes.
• Lease to loan conversions.
• Title deficiency research.

What You Bring :

• Experience supporting internal and external customers via phone (inbound or outbound calls) or email.
• Automotive titling experience a plus.
• Ability to handle escalated customer inquiries.
• Strong documentation skills.
• MS Office skills.

Position Type : Contract

Get in Touch :

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Sparsh at

862) 895-5696

to learn more.

Who We Are :

Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.

Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

Connect with us on LinkedIn today and learn more about how HbM can change your career :

https : / / www.linkedin.com / company / hired-by-matrix-inc /

Check out our Career Center :

https : / / www.hiredbymatrix.com / find-work / open-positions /

HbM266

Last updated : 2024-05-19