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Join our outstanding team at Jody Roberts, State Farm Insurance! We are currently seeking a full-time customer service agent who is passionate about providing exceptional customer service to join our small, supportive, and fun team located in Aurora at Hampden and Chambers. As the main point of contact for our clients, you will be responsible for maintaining client relationships, supporting insurance sales through cross-selling and up-selling, and managing insurance renewals. The ideal candidate for this role will be proactive, have a natural ability to solve problems, possess excellent communication skills, and have a positive attitude. Additionally, being comfortable making outbound calls and providing sales support, upselling, and following up with sales leads is necessary. Once you obtain your license, you will be eligible for regular bonuses and commission-based compensation. If you share our values and are passionate about helping others, we encourage you to apply today! The duties of the role include, but are not limited to: Providing prompt, accurate, and friendly customer service Responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submission procedures, and status, rates, billing clarification, payment plans, and procedures Implementing the agency’s marketing/sales plan and direct mail campaigns Contacting prospects and current policyholders to generate interest in sales appointments Preparing forms, policies, and endorsements when required Updating and maintaining client databases General office duties such as answering phones, filing, ordering supplies, and other admin duties as assigned Ideal skills and traits: Excellent customer service and communication skills Prompt, ethical, and reliable Strong attention to detail with excellent follow-through and organizational skills Confident, outgoing, and professional Able to self-manage, self-motivate, problem-solve, and work independently Tech-savvy and able to learn and keep up with technology and software changes and updates The experience required includes, but is not limited to: 1-2 years of experience in customer service and/or administrative duties Willingness to obtain (or already have) state and federal licenses to sell and service designated products and continue to be licensed in good standing Experience in retail sales and marketing preferred Knowledge of personal lines, life, and health insurance products & financial services is preferred, but not required Hours and Compensation: Monday - Friday, office hours are 8:30 am - 3:00/5:00 pm (There will be a combo of 6 and/or 8-hour shifts) $20.00/hour plus regular bonuses and commissions, once licensed. ($21/hour with a property and casualty license) PTO, Sick, and Holiday Pay Casual or business casual work environment If you're interested in joining our team, please apply today!
Full Time
Business Services
$39k-49k (estimate)
05/25/2024
07/07/2024
hirewithease.com
Denver, CO
<25
Business Services
The job skills required for Customer Service Agent include Customer Service, Communication Skills, Billing, Attention to Detail, Organizational Skills, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.