PRIMARY JOB RESPONSIBILITIES:

• Provides responsible repair and installation services to our customers in a courteous and professional manner.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Maintains and manages proper levels of inventory.
• Attends all required training, which includes but is not limited to Hiossen training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes
• personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required time frames. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.
  
  In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis,
• performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in
• completing job duties and assignments.

REQUIRED KNOWLEDGE AND SKILLS:

Experience:

• Minimum 3 years equipment and customer service background

Specialized Knowledge and Skills:

• Working knowledge of hydraulics, mechanical and electrical systems. Basic computer skills.

Physical capabilities:

• You must be able to lift up to 100 pounds.

Other:

• Strong customer interpersonal skills.
• High School Diploma, Associates Degree or Technical School Certification is desirable.
• Must be able to comply with company uniform and dress policy and must be able complete all work related tasks utilizing company provided laptop as required.

DIRECT REPORTS:Regional Director

LANGUAGE SKILLS:The ability to read, write, speak, understand and communicate clearly with employees and within Hiossen in order to successfully and effectively complete assigned job responsibilities are required.

BENEFITS:

• Medical, Dental
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• $230 Biweekly Car Allowance
• Gas Card
• $40 Biweekly Cellular Allowance
• Paid Time Off, including pro-rated Paid Sick Time Off
• 9 Paid Holidays per year