Description

 Hinkley is proud to be a 4th generation family company that loves what we do. With a century-long history, our core mission has remained unwavering: to create chic, innovative lighting that illuminates the special moments of life, from the hustle of day-to-day moments to the joyful glow of memorable occasions. We've been around a long time and learned a few things along the way... and one of the most important is that the connections forged through meaningful interactions with our products and our team far surpass mere business transactions. It's the relationships that matter: with our customers, colleagues, and partners. We call it 'Life Aglow.'

Summary: This role is responsible for the administering the company’s credit policies and procedures and ensuring payments are collected on time. The primary responsibility of the Accounts Receivable Collector is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer. Most communications are done via email and customer portals; not telephone. The AR Collector works as part of a team and reports to the Credit Manager.

Primary Tasks and Responsibilities:

• Proactively contacts customers through collection calls and ensure efficient follow-up including both calls and emails.
• Negotiates payment schedules within department guidelines.
• Responsible for maintaining customer portals (such as Home Depot, Lowes, etc.) - processes payments, resolves disputed invoices, tracks returns, and more via these portals.
• Responsible for the timely preparation of collection letters including final demands.
• Effectively monitors and manages customer deductions.
• Provides periodic reporting to management on customer aging.
• Reconciles accounts by researching missing payments or misapplied payments when applicable.
• Collaborate with billing, accounts receivable, and various other internal departments to resolve disputes.
• Researching returns and issuing credits.
• Performs other duties and assignments as directed by management.

Supervision Required:

• Works under the general direction and guidance of the Credit Manager.

Requirements

Qualifications:

• High School diploma or equivalent.
• Must have 2 years experience in credit/collections.

Necessary Specialized Training, Knowledge, Skills, and Abilities:

• ERP experience required.
• Proficient in the use of Microsoft Office (Excel, Word).
• Ability to communicate effectively, verbally and in writing.
• Customer portal experience.
•  The ability to multi-task is essential and must work well under pressuredeadlines.
• Impeccable business etiquette and professionalism.
• A high degree of independent judgment is required to evaluate and determine account handling and resolution.
• Strong math aptitude.
• Attention to detail and accuracy.
• Ability to work in a team environment.
• Able to adapt and respond to changing business needs.
• Must work with and maintain confidential information.

WHAT IS AT OUR CORE:

• Working as a professional family which cares about people
• Passion for growth and doing whatever it takes
• Empowering people to take action and try new things
• Common vision and goals
• Focus on the customer & end user
• Hinkley quality & brand really meaning something
• Honesty and integrity
• Enjoyment, fun, friendliness, life-work balance

We are committed to providing a total reward package including an annual performance bonus for every position in the company, a comprehensive benefits program, a community service volunteer program, and much more! Our benefits package includes: 401(k) plan with company match, comprehensive health insurance coverage, paid time off (PTO), 10 paid holidays, life insurance, disability, wellness programs, voluntary benefits including dental and vision, and flexible spending accounts for health and dependent care plus employee product purchase discounts. 

 Hinkley is committed to a policy of Equal Employment Opportunity (including Veterans/Disabled and other protected categories). All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.