Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon.

Learn more at http://www.hingehealth.com

Hinge Health Hybrid Model:

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 2 days/week. We will be expanding to 3 days/week in the office beginning April of 2024.

About the Role

The Design RnD group is highly multidisciplinary made up of designers from all backgrounds (product, industrial, visual, motion, etc), researchers, content strategists, program managers, and more.

As a Lead User Experience Researcher, you will be responsible for leading the design, execution, analysis, and reporting of mixed-methods UX research studies. You will collaborate with cross-functional teammates and external partners in shaping the delivery of products that impact member outcomes. You will spend time deeply understanding our members and conveying empathy, insights and strategic recommendations back to the organization.

WHAT YOU’LL ACCOMPLISH

• Identify high-value research areas; propose and plan research initiatives for generative and evaluative purposes
• Support creating best practices for research within the organization including templates, research cadence, etc 
• Uplevel our thinking and our understanding; generate key insights and bring more user input to guide R&D teams in product planning, design, and development
• Consult, advise, and educate; bring more user research benefits across the company and amplify knowledge across multiple teams 
• Extend your reach by working with colleagues in other disciplines to plan, conduct, and draw insights from research activities

• 8 years’ experience in user research 
• Command of broad set of qualitative, mixed methods and user centered research methodologies to support the concept generation, design, and development of web and mobile applications; experience with hardware a strong plus
• Including, but not limited to user testing, competitive analysis, diary studies, etc.
• Strong background in end to end research from creating a research plan, to recruiting, moderating, analysis and report out
• Experience in both quantitative and qualitative research
• Solid understanding of quantitative research, behavioral analysis and statistical concepts; comfortable deriving insights from data and observations
• Proven ability to strategize, lead and implement qualitative research
• Leadership in best practices in user research and a passion for learning, growing and trying new approaches

• Testing with multilingual populations (and speaking a second language)
• Experience in health, medical, fitness, and/or wellness spaces
• Experience in writing/analyzing surveys, kano testing etc. 
• Experience in conducting research to inform brand or marketing

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
• Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
• In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
• Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and Inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer:

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*