Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a Client Relations Consultant with Hines, you will respond to customer requests and questions regarding service, products and account information, and issues. Analyzes and resolves customer concerns using established procedures. Support the sales efforts and overall promotion of Hines Real Estate Investments. Responsibilities include, but are not limited to:

• Assist with daily acceptance, AML (Anti-Money Laundering) and Cure (not in good order) processes ensuring that proper procedures are being followed using established guidelines.
• Handle incoming phone calls from brokers and shareowners using multiple systems to answer operational questions and issues.
• Support internal sales desk by assisting with Cure, AML, and Operational issues.
• Maintain and support back office and custodial relationships with selected dealers and custodians by being the point of contact for operational issues, commission issues, position files etc.
• Interact daily with Transfer Agent to ensure effective and efficient processing.
• Define and analyze account problems by identifying issue or problem source to provide accurate information and answers, recognizes priority situations and understands when and how to elevate these situations to management.
• Analyze nature of account problems; Recommends accurate solutions to resolve problems within established time frames; Monitors these items daily to insure accurate and timely completion; Communicates resolution once issue has been completed.
• Keep current on procedural changes, information updates, market updates and newsletter information; Organize the information to effectively and efficiently communicate.
• Generate outgoing correspondence (such as cover letters for rejects) as required.
• Perform related duties as required.

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution.

• Series 7 and 63 licenses required within an approved time frame.

• One or more years service experience with processes similar to Company’s operations.

• Ability to read and understand a variety of manuals, journals, periodicals, abstracts, financial reports, and legal documents.

• Proficient in Word, Excel, and PowerPoint.

• Ability to interact with employees and visitors with poise and diplomacy.

• Must also demonstrate flexibility, enthusiasm, and a willingness to learn while ensuring that all deadlines are met.

• Ability to manage multiple tasks.

• Ability to perform in a fast-paced, team driven environment.

• Excellent written and verbal communication skills.

• Strong organizational skills, accuracy and attention to detail are essential.

• Ability to meet highest attendance and punctuality requirements.

• Minimal travel may be necessary.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

We are an equal opportunity employer and support workforce diversity.

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