***The location for this position is virtual/remote***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Guest Facing Technology Engineer,you will bring your technical skills to a hospitality company with an award-winning culture. On the Guest Facing Technology team reporting to the Director Guest Facing Technology, you will support projects including In-Room technology platforms.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Ensure the Property is implementing the platform following all defined technical and Brand standards. 
• Provide team support following established technical standards for the purposes of clarifying and establishing delivery of the guest internet platform/Connected Room.
• Manage multi-team implementation and support model throughout the Guest Internet and Connected Room planning phase.
• Utilize ServiceNow platform for ticketing, change management, and asset management related to Meraki network operations.
• Conduct regular audits of license entitlements and assigned equipment to ensure compliance with vendor and property agreements.

How you will collaborate with others:

• Create and be responsible for reporting of product metrics to Senior Leadership and other partners.
• Collaborate across teams to resolve discrepancies or inconsistencies in network data.
• Provide technical support and troubleshooting assistance to end-users and partners regarding Meraki network infrastructure and services.

What projects you will take ownership of:

• Manage Meraki claiming processes, including assigning network resources, updating configurations, and verifying accuracy of claims.
• Coordinate MACD activities within the Meraki network, including provisioning new devices, updating configurations, and decommissioning obsolete equipment.
• Maintain data integrity and accuracy within the network database by performing regular audits and reconciliations.
• Maintain accurate records of all Meraki licenses, including license types, quantities, expiration dates, and associated hardware.
• Manage GIA network de-flags and reflags.
• Administer 3rd party Meraki user accounts and permissions, ensuring appropriate access levels and security measures are in place.
• Document processes, procedures, and configurations related to Meraki network operations and data management.
• Remain informed/trained on latest developments and best practices in Meraki networking technology and related tools.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of professional work experience in Technology or related field
• Six (6) years of professional work experience in enterprise Wi-Fi Technology
• Five (5) years of customer support/data networking experience
• Three (3) years of experience with technical vendor management
• Three (3) years of experience in network administration with a focus on Meraki networking solutions including dashboard functionality and configuration options
• Three (3) years of experience working with high-level partners or C suite
• Experience with MACD processes within a network environment
• Ability to travel up to 15%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience 
• Ten (10) years of professional work experience in Technology or related field
• Five (5) years of Project Management experience
• Five (5) years of experience in network administration with a focus on Meraki networking solutions
• Certification in Meraki networking (e.g., CMNO, CMNA)
• Experience in ServiceNow platform or similar, including incident management, change management, and asset management modules

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000-$165,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE